Start your career in customer success at Adaps as a Customer Success Associate in Thane. This is a full-time position with a structured first ninety days, a named mentor, and genuine responsibility once you are through it.
About the role
As a Customer Success Associate at Adaps, your core…
About Adaps
Adaps is hiring a Customer Success Associate in Thane — a full-time full-time position working in a CRM, a support desk and usage analytics, with an indicative CTC of 2.4 LPA–4.7 LPA and 3 openings.
Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building
Who Can Apply
Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent graduates with 0–2 years of relevant experience, based in Thane or willing to relocate. You should be comfortable with Customer Success, Account Management, Onboarding Support, Candidates from any recognised university are welcome, and career-changers with demonstrable skills are read on the same terms as fresh graduates. Freshers and final-year students awaiting results are welcome to apply — the selection process is designed to test how you think, not how much you have already memorised.
Perks
Fixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewers
Interview & Selection Process
3 rounds — typical selection flow for this role:
1Resume screening and profile shortlisting by the talent acquisition team
2Take-home exercise or live problem-solving discussion
3HR discussion — compensation, notice period, joining date and offer roll-out