Applications are open for the Software Support Engineer position at Unacademy in GIFT City, Gandhinagar. You will join a working team in product support engineering, take a defined area end to end, and see the result of your work in the hands of real users or customers.
About the role
This…
About Unacademy
Unacademy is hiring a Software Support Engineer in GIFT City, Gandhinagar — a full-time full-time position working in log search, a ticketing system and SQL, with an indicative CTC of 2.5 LPA–4.7 LPA and 3 openings.
GIFT City, Gandhinagar, GujaratVerified employer3 openings
TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling
Who Can Apply
B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) graduates with 0–2 years of relevant experience, based in GIFT City, Gandhinagar or willing to relocate. You should be comfortable with Troubleshooting, SQL, Log Analysis, Candidates from any recognised university are welcome, and career-changers with demonstrable skills are read on the same terms as fresh graduates. Freshers and final-year students awaiting results are welcome to apply — the selection process is designed to test how you think, not how much you have already memorised.
Perks
Support for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needs
Interview & Selection Process
5 rounds — typical selection flow for this role:
1Resume screening and profile shortlisting by the talent acquisition team
2Application screening (CV and, where relevant, a portfolio or code sample)
3Short introductory call with the recruiter about your background and interest
4Technical or practical round based on the day-to-day work of the role
5HR discussion — compensation, notice period, joining date and offer roll-out