Rocketlane is hiring a Software Support Engineer in Navi Mumbai. This is a full-time, permanent role with real ownership from the first quarter — you will be given work that ships, reviewed by people who know the craft, and the context to understand why it matters.
About the role
In this role you…
About Rocketlane
Rocketlane is hiring a Software Support Engineer in Navi Mumbai — a full-time full-time position working in log search, a ticketing system and SQL, with an indicative CTC of 2.4 LPA–4.2 LPA and 1 opening.
TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling
Who Can Apply
B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) graduates with 0–2 years of relevant experience, based in Navi Mumbai or willing to relocate. You should be comfortable with Troubleshooting, SQL, Log Analysis, Candidates from any recognised university are welcome, and career-changers with demonstrable skills are read on the same terms as fresh graduates. Freshers and final-year students awaiting results are welcome to apply — the selection process is designed to test how you think, not how much you have already memorised.
Perks
Health insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemes
Interview & Selection Process
5 rounds — typical selection flow for this role:
1Resume screening and profile shortlisting by the talent acquisition team
2Application screening (CV and, where relevant, a portfolio or code sample)
3Short introductory call with the recruiter about your background and interest
4Technical or practical round based on the day-to-day work of the role
5HR discussion — compensation, notice period, joining date and offer roll-out