Customer Support Intern

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Location

Kochi, Kerala

Work Mode

Hybrid

Duration

6 months

Stipend

₹22,000/mo

Start Date

Immediate / Rolling

Openings

4 positions

Type

Full-time

About the Internship

Join Indian Railways RITES in Kochi as a Customer Support Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer support operations work. About the role As a Customer Support Intern at Indian…

About Indian Railways RITES

Indian Railways RITES offers a mentor-led Customer Support Intern in Kochi with live project work in customer support, a stipend of ₹22,000/month and a Pre-Placement Offer opportunity for strong performers.

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Kochi, KeralaVerified employer4 openings

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Skills Required

Ticketing Systems (Zendesk / Freshdesk)Written CommunicationIssue TroubleshootingSLA & Escalation ManagementKnowledge Base AuthoringCustomer EmpathyCRM UsageRoot Cause ReportingLive Chat & Voice SupportAdvanced Excel

Who Can Apply

Final-year students and recent graduates from Any graduate — BBA, B.Com, B.A., BCA, B.Sc or B.E./B.Tech with strong communication who are based in or willing to work from Kochi. You should be keen to learn Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting on real projects and able to write clearly. Freshers are welcome — no prior work experience is required, and a strong project portfolio matters more than a long CV.

Perks

Mentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hours