Location
Rourkela, Odisha
Work Mode
In Office
Duration
3 months
Stipend
₹16,000/mo
Start Date
Immediate / Rolling
Openings
2 positions
Type
Full-time
Category
Customer Support
About the Internship
ICICI Bank is hiring a Customer Support Intern in Rourkela — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to customer support operations rather than a certificate-only programme.
About the role
As a Customer Support Intern at ICICI Bank, your core…
About ICICI Bank
ICICI Bank offers a mentor-led Customer Support Intern in Rourkela with live project work in customer support, a stipend of ₹16,000/month and a Pre-Placement Offer opportunity for strong performers.
See all ICICI Bankinternships →Rourkela, OdishaVerified employer2 openings
Apply to ICICI Bank →Skills Required
Ticketing Systems (Zendesk / Freshdesk)Written CommunicationIssue TroubleshootingSLA & Escalation ManagementKnowledge Base AuthoringCustomer EmpathyCRM UsageRoot Cause ReportingLive Chat & Voice SupportAdvanced Excel
Who Can Apply
- Final-year students and recent graduates from Any graduate — BBA, B.Com, B.A., BCA, B.Sc or B.E./B.Tech with strong communication who are based in or willing to work from Rourkela. You should be keen to learn Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting on real projects and able to write clearly. Freshers are welcome — no prior work experience is required, and a strong project portfolio matters more than a long CV.
Perks
Exposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship Certificate
Interview & Selection Process
4 rounds — typical selection flow for this role:
- 1Application screening & resume shortlisting by the talent team
- 2Online aptitude / domain assessment
- 3Technical interview on fundamentals and your projects
- 4HR discussion — stipend, start date, expectations and offer
₹16,000/month
Stipend · 3 months
Openings2 positions
Applicants0 applied
ModeIn Office
CategoryCustomer Support
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