Location
Kakinada, Andhra Pradesh
Work Mode
Hybrid
Duration
3 months
Stipend
₹13,000/mo
Start Date
Immediate / Rolling
Openings
2 positions
Type
Full-time
Category
Customer Support
About the Internship
Genpact is hiring a Customer Support Intern in Kakinada — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to customer support operations rather than a certificate-only programme.
About the role
As a Customer Support Intern at Genpact, your core focus…
About Genpact
Genpact offers a mentor-led Customer Support Intern in Kakinada with live project work in customer support, a stipend of ₹13,000/month and a Pre-Placement Offer opportunity for strong performers.
See all Genpactinternships →Kakinada, Andhra PradeshVerified employer2 openings
Apply to Genpact →Skills Required
Ticketing Systems (Zendesk / Freshdesk)Written CommunicationIssue TroubleshootingSLA & Escalation ManagementKnowledge Base AuthoringCustomer EmpathyCRM UsageRoot Cause ReportingLive Chat & Voice SupportAdvanced Excel
Who Can Apply
- Final-year students and recent graduates from Any graduate — BBA, B.Com, B.A., BCA, B.Sc or B.E./B.Tech with strong communication who are based in or willing to work from Kakinada. You should be keen to learn Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting on real projects and able to write clearly. Freshers are welcome — no prior work experience is required, and a strong project portfolio matters more than a long CV.
Perks
Exposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship Certificate
Interview & Selection Process
4 rounds — typical selection flow for this role:
- 1Application screening & resume shortlisting by the talent team
- 2Practical assignment or case study with a short walkthrough
- 3Discussion with the hiring manager on the role and your fit
- 4HR discussion — stipend, start date, expectations and offer
₹13,000/month
Stipend · 3 months
Openings2 positions
Applicants0 applied
ModeHybrid
CategoryCustomer Support
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