Customer Support Executive

About this role

Skills you'll use

What you'll do

• Handle customer queries via calls, chat and email
• Resolve issues and escalate when needed
• Log interactions accurately in the CRM
• Maintain high customer-satisfaction scores
• Collaborate with the team, document your work and act on feedback

Who can apply

• Bachelor’s degree / diploma in a relevant field (freshers welcome)
• Working knowledge of Communication, Customer Support, CRM, Problem Solving
• 0–2 years of experience (fresh graduates encouraged to apply)
• Strong communication, ownership and a problem-solving mindset
• Based in or willing to relocate to Hyderabad, Telangana (or remote where applicable)

Perks & benefits

Interview & selection process

4 rounds — typical selection flow for this role:

1. 1Application Screening — the Microsoft India recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Hyderabad.
2. 2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
3. 3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
4. 4Second Interview — a deeper discussion with the team lead / hiring manager on real scenarios and problem solving.
5. 5HR Discussion — a conversation about your goals, availability, expectations and the offer with Microsoft India.

About Microsoft India

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