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Zoho

Customer Support Intern

InternshipIn OfficeVisakhapatnam, Andhra Pradesh2 months17K/mo4 openingsImmediate / Rolling
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About this internship

Zoho has an open Customer Support Intern position in Visakhapatnam for motivated freshers and final-year students. You will work on live customer support projects and finish with something you can genuinely talk about in interviews. About the role As a Customer Support Intern at Zoho, your core…

Skills you'll use

Customer CommunicationTicketing SystemsCRM ToolsProblem SolvingProduct KnowledgeEscalation HandlingExcelDocumentationEmpathyTime Management

What you'll do

  • Work on resolving customer issues and improving the help experience alongside the core team
  • Apply Customer Communication, Ticketing Systems, CRM Tools, Problem Solving to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed Any graduate — BBA/B.Com/BA/B.Sc/B.E./B.Tech — 2026 freshers & final-year students welcome
  • Working knowledge of Customer Communication, Ticketing Systems, CRM Tools (or a genuine willingness to learn them)
  • Strong fundamentals in your discipline and clear problem-solving ability
  • Care with detail and the discipline to document your work
  • Clear written and verbal communication in English
  • Based in or willing to work from Visakhapatnam, Andhra Pradesh

Perks & benefits

Networking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentorLive project experience

Interview & selection process

2 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Technical interview on fundamentals and your projects

About Zoho

Zoho operates in the saas sector and has an active presence in Visakhapatnam. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work runs at…
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