Technical Support Intern

About this internship

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Skills you'll use

What you'll do

• responding to technical support tickets
• troubleshooting and resolving issues
• escalating and documenting bugs
• guiding users through solutions
• maintaining knowledge-base articles
• Collaborate with the team and document your work
• Take ownership of assigned tasks and act on feedback

Who can apply

• Pursuing or recently completed BE/B.Tech/BCA/MCA or any graduate with tech aptitude
• Foundational knowledge of Troubleshooting, Communication, SQL, Ticketing Systems
• Good communication and a genuine willingness to learn
• Based in or open to working from Pune
• A portfolio, project or coursework you can show (a plus, not mandatory)

Perks & benefits

Interview & selection process

3 rounds — typical selection flow for this role:

1. 1Application Screening — the recruitment team at Infosys BPM reviews your resume, projects/portfolio and fit for the Technical Support Intern role.
2. 2Aptitude / Skills Assessment — a screening test focused on technical troubleshooting and communication.
3. 3Technical / Role Interview — an in-depth discussion of your skills, projects and a task or case relevant to operations.
4. 4HR / Managerial Discussion — a conversation about your interests, availability, learning goals and the internship offer with Infosys BPM.

About Infosys BPM

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