Icertis
Customer Support Executive
Job · Full-timeIn OfficeSurat, Gujarat0–2 years1 openingImmediate / Rolling
About this role
Icertis is hiring a Customer Support Executive in Surat. This is an entry-level, full-time opportunity for freshers and early-career professionals ready to grow with a supportive, fast-moving team.
As a Customer Support Executive, you will work alongside experienced professionals on real saas…
Skills you'll use
CommunicationCustomer SupportCRMProblem SolvingEmail EtiquettePatienceMS ExcelMultitasking
What you'll do
- Handle customer queries via calls, chat and email
- Resolve issues and escalate when needed
- Log interactions accurately in the CRM
- Maintain high customer-satisfaction scores
- Collaborate with the team, document your work and act on feedback
Who can apply
- Bachelor’s degree / diploma in a relevant field (freshers welcome)
- Working knowledge of Communication, Customer Support, CRM, Problem Solving
- 0–2 years of experience (fresh graduates encouraged to apply)
- Strong communication, ownership and a problem-solving mindset
- Based in or willing to relocate to Surat, Gujarat (or remote where applicable)
Perks & benefits
Health insuranceStructured onboarding & mentorshipLearning & certification supportClear career growth & internal mobilityPaid leavesModern tools & collaborative culture
Interview & selection process
3 rounds — typical selection flow for this role:
- 1Application Screening — the Icertis recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Surat.
- 2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
- 3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
- 4HR Discussion — a conversation about your goals, availability, expectations and the offer with Icertis.
About Icertis
Icertis is a saas software product organisation with an active presence in India and a track record of hiring and developing young talent. The team believes the best way to grow people is by doing real work, so new joiners are given genuine ownership from the start.
Working here means being close…
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