Icertis

Customer Success Intern (SaaS)

InternshipHybridChandigarh, Chandigarh2 months29K/mo1 openingImmediate / Rolling

About this internship

Icertis is hiring a Customer Success Intern (SaaS) in Chandigarh — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to SaaS customer success rather than a certificate-only programme. About the role As a Customer Success Intern (SaaS) at Icertis, your…

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Skills you'll use

Customer OnboardingCRM ToolsExcelCommunication SkillsProduct DemosChurn AnalysisTicketing SystemsDocumentationEmpathyProblem Solving

What you'll do

Work on onboarding customers, tracking health scores and reducing churn alongside the core team
Apply Customer Onboarding, CRM Tools, Excel, Communication Skills to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed MBA/BBA/B.Com/B.E./B.Tech/BA — 2026 freshers & final-year students welcome
Working knowledge of Customer Onboarding, CRM Tools, Excel (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Chandigarh, Chandigarh

Perks & benefits

Exposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship Certificate

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Team-fit / behavioural interview with the team

About Icertis

Icertis operates in the saas sector and has an active presence in Chandigarh. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work runs at…

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