24/7.ai

Operations Analyst

Job · Full-timeIn OfficeThane, Maharashtra0–3 years41K/mo3 openingsImmediate / as per notice period

About this role

Build your operations analytics career at 24/7.ai as a Operations Analyst in Thane. This is a full-time position with genuine ownership from the first month — your own datasets, your own dashboards, and stakeholders who rely on them. About the role As a Operations Analyst at 24/7.ai, your core…

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Skills you'll use

Advanced ExcelSQLProcess AnalyticsKPI & SLA TrackingPower BIRoot Cause AnalysisCapacity PlanningData VisualizationReportingProblem SolvingCoordinationCommunication

What you'll do

Track operational KPIs, SLAs and productivity metrics
Investigate process bottlenecks and quantify their cost
Build operational dashboards and daily performance reports
Recommend and measure process improvements
Work with ops leads to close gaps found in the data
Validate and reconcile numbers before publishing, and document data caveats
Automate recurring reporting to free up time for real analysis
Present findings clearly to non-technical stakeholders

Who can apply

B.E./B.Tech/BBA/B.Com/MBA/B.Sc or an equivalent degree from a recognised university
0–3 years of experience in analytics, reporting or MIS — freshers and 2026 graduates are welcome
Working knowledge of Advanced Excel, SQL, Process Analytics
Comfort with Excel, SQL and Power BI and with cleaning messy, real-world data
Ability to define a metric precisely and explain a result to a non-technical stakeholder
Attention to detail, ownership and the discipline to document your work
Based in Thane, Maharashtra or willing to relocate

Perks & benefits

Competitive salary as per market benchmarksAnnual performance bonus / variable payHealth insurance for you and your dependantsProvident Fund and statutory benefitsStructured onboarding and mentorshipLearning & certification support (SQL, Power BI, Tableau, cloud)Paid leaves and public holidaysFlexible / hybrid working options

Interview & selection process

3 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Online assessment — SQL, Excel and quantitative aptitude
3HR discussion — compensation, notice period, joining date and offer roll-out

About 24/7.ai

24/7.ai operates in the customer experience (mnc) sector and runs an active team in Thane. It is an established employer with a working analytics function — data is used to run the business day to day, not filed away in a quarterly deck. Industry and what the company does 24/7.ai works in customer…

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