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SquadStack

Customer Support Associate (Entry Level)

Job · Full-timeHybridNoida0-2 years6 openingsImmediate / Rolling
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About this role

SquadStack is hiring a Customer Support Associate (Entry Level) for its Noida team. SquadStack is a technology-driven sales and telecalling outsourcing company combining AI-powered voice agents, trained tele-callers and workflow orchestration to run customer conversations for brands. It is…

Skills you'll use

CommunicationEnglish ProficiencyProblem SolvingCRM ToolsMS OfficeActive ListeningEmail EtiquetteMultitasking

What you'll do

  • Handle customer queries via calls, chat and email professionally
  • Resolve issues and escalate complex cases appropriately
  • Maintain accurate records in CRM systems
  • Meet quality and productivity targets
  • Share feedback to improve the customer experience
  • Collaborate with team leads and other departments

Who can apply

  • Excellent verbal and written communication
  • Customer-first attitude and patience
  • Basic computer and CRM proficiency
  • Willingness to work in shifts (for some roles)
  • Problem-solving and multitasking ability
  • Eagerness to learn

Perks & benefits

Mentorship from experienced professionalsExposure to real, production-grade projectsCertificate & letter of recommendationLearning & development supportPre-placement offer (PPO) for top performers

About SquadStack

SquadStack is a technology-driven sales and telecalling outsourcing company combining AI-powered voice agents, trained tele-callers and workflow orchestration to run customer conversations for brands. It is headquartered in Sector 3, Noida.
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