Lenskart

Customer Support Intern

InternshipHybridThiruvananthapuram, Kerala3 months17K/mo2 openingsImmediate / Rolling

About this internship

Lenskart is hiring a Customer Support Intern in Thiruvananthapuram — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to customer support rather than a certificate-only programme. About the role As a Customer Support Intern at Lenskart, your core focus…

Skills you'll use

Customer CommunicationTicketing SystemsCRM ToolsProblem SolvingProduct KnowledgeEscalation HandlingExcelDocumentationEmpathyTime Management

What you'll do

Work on resolving customer issues and improving the help experience alongside the core team
Apply Customer Communication, Ticketing Systems, CRM Tools, Problem Solving to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed Any graduate — BBA/B.Com/BA/B.Sc/B.E./B.Tech — 2026 freshers & final-year students welcome
Working knowledge of Customer Communication, Ticketing Systems, CRM Tools (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Thiruvananthapuram, Kerala

Perks & benefits

Internship CertificateLetter of RecommendationMentorship from a named mentorLive project experienceExposure to professional tools and workflows

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Technical interview on fundamentals and your projects

About Lenskart

Lenskart operates in the retail & e-commerce sector and has an active presence in Thiruvananthapuram. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…

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