Capgemini India

Customer Support Intern

InternshipIn OfficeThane, Maharashtra3 months21K/mo2 openingsImmediate / Rolling

About this internship

Capgemini India has an open Customer Support Intern position in Thane for motivated freshers and final-year students. You will work on live customer support projects and finish with something you can genuinely talk about in interviews. About the role As a Customer Support Intern at Capgemini…

Skills you'll use

Customer CommunicationTicketing SystemsCRM ToolsProblem SolvingProduct KnowledgeEscalation HandlingExcelDocumentationEmpathyTime Management

What you'll do

Work on resolving customer issues and improving the help experience alongside the core team
Apply Customer Communication, Ticketing Systems, CRM Tools, Problem Solving to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed Any graduate — BBA/B.Com/BA/B.Sc/B.E./B.Tech — 2026 freshers & final-year students welcome
Working knowledge of Customer Communication, Ticketing Systems, CRM Tools (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Thane, Maharashtra

Perks & benefits

Live project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionals

Interview & selection process

3 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Online aptitude / domain assessment
3HR discussion — stipend, start date, expectations and offer

About Capgemini India

Capgemini India operates in the consulting & it services sector and has an active presence in Thane. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…

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