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Whatfix

Customer Success Intern (SaaS)

InternshipHybridTirupati, Andhra Pradesh3 months21K/mo2 openingsImmediate / Rolling
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About this internship

Join Whatfix in Tirupati as a Customer Success Intern (SaaS). This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on SaaS customer success work. About the role As a Customer Success Intern (SaaS) at Whatfix, your…

Skills you'll use

Customer OnboardingCRM ToolsExcelCommunication SkillsProduct DemosChurn AnalysisTicketing SystemsDocumentationEmpathyProblem Solving

What you'll do

  • Work on onboarding customers, tracking health scores and reducing churn alongside the core team
  • Apply Customer Onboarding, CRM Tools, Excel, Communication Skills to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed MBA/BBA/B.Com/B.E./B.Tech/BA — 2026 freshers & final-year students welcome
  • Working knowledge of Customer Onboarding, CRM Tools, Excel (or a genuine willingness to learn them)
  • Strong fundamentals in your discipline and clear problem-solving ability
  • Care with detail and the discipline to document your work
  • Clear written and verbal communication in English
  • Based in or willing to work from Tirupati, Andhra Pradesh

Perks & benefits

Flexible working hoursNetworking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentor

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Technical interview on fundamentals and your projects
  3. 3HR discussion — stipend, start date, expectations and offer

About Whatfix

Whatfix operates in the saas sector and has an active presence in Tirupati. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work runs at…
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