Gupshup

Customer Success Intern (SaaS)

InternshipHybridSurat, Gujarat2 months39K/mo4 openingsImmediate / Rolling

About this internship

Join Gupshup in Surat as a Customer Success Intern (SaaS). This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on SaaS customer success work. About the role As a Customer Success Intern (SaaS) at Gupshup, your…

Skills you'll use

Customer OnboardingCRM ToolsExcelCommunication SkillsProduct DemosChurn AnalysisTicketing SystemsDocumentationEmpathyProblem Solving

What you'll do

Work on onboarding customers, tracking health scores and reducing churn alongside the core team
Apply Customer Onboarding, CRM Tools, Excel, Communication Skills to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed MBA/BBA/B.Com/B.E./B.Tech/BA — 2026 freshers & final-year students welcome
Working knowledge of Customer Onboarding, CRM Tools, Excel (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Surat, Gujarat

Perks & benefits

Mentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hours

Interview & selection process

3 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Online aptitude / domain assessment
3HR discussion — stipend, start date, expectations and offer

About Gupshup

Gupshup operates in the saas sector and has an active presence in Surat. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work runs at…

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