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Firstsource Solutions

CRM & Customer Data Analyst

Job · Full-timeIn OfficePune, Maharashtra0-2 years1 openingImmediate / Rolling
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About this role

Join Firstsource Solutions in Pune as a CRM & Customer Data Analyst and take a meaningful step in your data-analytics career. In this role you will spend your time analysing customer data to improve retention and engagement, learning directly from senior analysts while contributing to work that…

Skills you'll use

SQLExcelCRM AnalyticsSegmentationData VisualizationPower BIRetention AnalysisReportingAnalytical ThinkingCommunication

What you'll do

  • Analyse customer, CRM and lifecycle data
  • Build segments and cohorts for targeting
  • Track retention, churn and engagement metrics
  • Build customer dashboards and reports
  • Turn customer data into actionable insight
  • Document work clearly and act on feedback

Who can apply

  • A relevant degree (B.Tech/BCA/B.Sc/B.Com/BBA/MBA/M.Sc or similar)
  • Foundational knowledge of SQL, Excel, CRM Analytics, Segmentation
  • 0–2 years of experience; freshers with strong fundamentals welcome
  • Strong communication skills and a proactive attitude
  • Based in or open to working from Pune

Perks & benefits

Competitive Salary / CTCStructured Onboarding & MentorshipLearning & UpskillingReal-World Analytics WorkCareer Growth PathCollaborative Culture

Interview & selection process

2 rounds — typical selection flow for this role:

  1. 12 rounds

About Firstsource Solutions

About Firstsource Solutions Firstsource Solutions is an RP-Sanjiv Goenka Group business process management company serving healthcare, banking, communications and media clients across the customer lifecycle. It is headquartered in Mumbai, Maharashtra, India. Firstsource Solutions hires interns in…
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