Customer Success Intern

About this internship

Skills you'll use

What you'll do

• onboarding and supporting customers
• tracking customer health metrics
• resolving queries and escalations
• gathering product feedback
• Collaborate with the team and document your work
• Take ownership of assigned tasks and act on feedback

Who can apply

• Pursuing or recently completed a relevant degree (stream depends on the role) — 2026 freshers & final-year students welcome
• Foundational knowledge of Communication, CRM, Account Management (or a strong willingness to learn them)
• Good communication, problem-solving and a genuine eagerness to learn
• Based in or willing to work from Mumbai
• A portfolio, project or coursework you can show (a plus, not mandatory)

Perks & benefits

Interview & selection process

4 rounds — typical selection flow for this role:

1. 1Application screening & resume shortlisting by the talent team
2. 2Discussion with the hiring manager
3. 3Team-fit / behavioural interview
4. 4HR discussion — stipend, start date, expectations and offer

About Shadowfax

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