Mahindra Holidays (Club Mahindra)

Front Office & Guest Relations Intern

InternshipHybridKochi, Kerala6 months20K/mo3 openingsImmediate / Rolling

About this internship

Mahindra Holidays (Club Mahindra) is hiring a Front Office & Guest Relations Intern in Kochi — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to guest relations rather than a certificate-only programme. About the role As a Front Office & Guest…

Skills you'll use

Front Desk OperationsGuest HandlingReservation Systems (Opera)Complaint ResolutionBilling & CashieringUpsellingCommunication SkillsMultitaskingRecord KeepingProfessional Etiquette

What you'll do

Work on check-in/out, guest requests and service recovery at the desk alongside the core team
Apply Front Desk Operations, Guest Handling, Reservation Systems (Opera), Complaint Resolution to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed BHM/B.Sc (Hospitality)/BBA/any graduate with strong communication — 2026 freshers & final-year students welcome
Working knowledge of Front Desk Operations, Guest Handling, Reservation Systems (Opera) (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Kochi, Kerala

Perks & benefits

Exposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship Certificate

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Team-fit / behavioural interview with the team

About Mahindra Holidays (Club Mahindra)

Mahindra Holidays (Club Mahindra) operates in the hospitality & leisure sector and has an active presence in Kochi. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch…

Visit Mahindra Holidays (Club Mahindra)’s official website ↗

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