Clinical Payments Associate

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Skills you'll use

What you'll do

• Tasks may include but are not limited to:
• Day‑to‑Day Operations
• Monitor and triage incoming tickets in the Jira system, assigning them to appropriate team members.
• Monitor and triage incoming emails, assigning them to appropriate team members.
• Respond to general queries from sites, sponsors, and internal teams regarding payment status, remittance details, and system access.
• Prepare and distribute remittance documentation and payment confirmations.
• Maintain accurate records of ticket assignments, communications, and resolutions.
• Support the Clinical Payments team with administrative tasks such as updating trackers and organising documentation.
• Migration & Project Support
• Support system migration and study reconciliation activities by preparing data, maintaining trackers, and completing checklist‑driven tasks under the supervision of senior Clinical Payments team members.

Who can apply

• Strong written and verbal communication skills in English.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Familiarity with Jira or other ticketing systems is an advantage.
• Team‑oriented with a proactive and solution‑focused mindset.

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