
Hotel Operations Manager
About this role
Skills you'll use
What you'll do
- Oversee daily hotel operations across departments
- Ensure exceptional guest experience and standards
- Manage budgets, revenue and cost control
- Lead, train and schedule operational teams
- Handle escalations and vendor relationships
- Document work clearly and act on feedback
Who can apply
- Relevant experience or strong fundamentals in Hospitality
- Working knowledge of Hotel Operations, Team Management, Guest Experience, Revenue Management
- Strong communication skills and a proactive attitude
- Ability to work in a team and meet deadlines
- Based in or open to working from Panaji, Goa
Perks & benefits
Interview & selection process
4 rounds — typical selection flow for this role:
- 1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Hotel Operations Manager role.
- 2Round 2 — Skills / Technical Interview: assessment of your Hotel Operations, Team Management, Guest Experience and hands-on experience relevant to Hospitality.
- 3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at The Leela Palaces, Hotels & Resorts.
- 4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.
About The Leela Palaces, Hotels & Resorts
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