Workspace Experience Enabler

About this role

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Skills you'll use

What you'll do

• Transforming to the Workspace Team of the future
• Creates Occupant Delight
• Has a natural hospitality-orientated communications acumen
• Embedded “Go To” trusted Workspace partner fostering all-level relationships
• Understands business traits/ cadence/ needs
• Deep Workspace & Surrounding area knowledge
• Shares observations regarding any misalignment to nudge behaviours to workspace assistant manager
• Single Point of Contact for issues resolution & Workspace change within allocated floors
• Problem solves & Resets space on the fly
• Acts as basic “counsel” regarding space needs/options as per Workspace Standards

Who can apply

• What this job involves:
• This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.
• This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.
• The role acts as an embedded point of contact for the JPMC Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.
• A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.
• MAJOR RESPONSIBILITIES
• Transforming to the Workspace Team of the future
• Creates Occupant Delight
• Has a natural hospitality-orientated communications acumen
• Embedded “Go To” trusted Workspace partner fostering all-level relationships

About JLL

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