Senior Customer Experience Manager

About this role

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Skills you'll use

What you'll do

• Customer Success Leadership:
• Own and drive customer success strategies, ensuring long-term retention and growth.
• Lead high-value client relationships, delivering an exceptional B2B experience.
• Oversee seamless onboarding processes to ensure clients realize value from day one.
• Customer Advocacy & Relationship Management:
• Act as the strategic partner for key clients, fostering deep and impactful relationships.
• Take charge of escalations and proactively resolve customer challenges for North America region
• Implement proactive strategies to enhance customer satisfaction and retention.
• Growth & Expansion:
• Collaborate with sales and product teams to drive account expansion and revenue growth.

Who can apply

• Proven experience (6+ years) in Customer Experience or Account Management, preferably in a B2B SaaS environment.
• Strong leadership and strategic thinking skills with a track record of managing high-value accounts.
• Excellent communication, negotiation, and relationship-building abilities.
• Experience with CRM software and customer success tools to optimize client interactions.
• Data-driven mindset with a passion for improving customer journeys and business outcomes.
• Ability to work across different time zones and manage global customer accounts.
• Note: This role will be part of our WFM business unit.
• The Payoneer Ways of Working
• Act as our customer’s partner on the inside
• Learning what they need and creating what will help them go further.

About Payoneer

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