People Systems Support Analyst

About this role

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Skills you'll use

What you'll do

• Reporting to the Core HR & Systems Support Owner, this role supports the day-to-day administration, troubleshooting and resolve complex functional and technical issues of the HR Technology systems dealing primarily with Workday HCM solution integrating into the broader Global Operating Model. The position serves as the first point of contact for employee enquiries escalated by the Global Virtual Hub to HR Technology team, administers complex Workday transactional activities, Mass operation management, and supports the continual improvement of Workday HCM processes across a global, multi-country environment.
• TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

Who can apply

• Workday Knowledge: Good experience in Workday HCM configuration, maintenance, production support, and enhancements; familiarity with business processes (joiner, mover, leaver), organizational structures, and integrations (EIB inbound, Org Studio) is desirable. And knowledge of SDLC is a plus.
• Technical Tooling: Exposure to ticketing and case management tools such as HR Help, Salesforce, JIRA etc. is required.
• HR Process Knowledge: Fair understanding of Workday HCM business processes and global HR operations within enterprise-scale environments
• Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to troubleshoot and resolve complex functional and technical issues, with developing problem-solving abilities to assess needs and investigate solutions
• Communication: Excellent verbal and written communication skills; ability to convey technical concepts to non-technical audiences
• Team Collaboration: To work cohesively as a strong team player & Ability to work effectively within a range of stakeholders and People Technology teams.
• Self-Management: Willingness to upskill in technology and learn new skills and systems; ability to operate and partner within a People Technology team and demonstrate collaborative work style with developing experience in self-managing and monitoring workload effectively

Perks & benefits

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