Client Journey Excellence Specialist

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Skills you'll use

What you'll do

• You will report to the Head of Client Journey Excellence (EMEA) and act as the dedicated India-based partner supporting the design, evolution and embedding of a high-quality experience for our clients.
• Working closely with Client Managers and key internal teams you will support the identification, prioritisation and execution of improvements, ensuring alignment with client needs, agreed objectives and regulatory expectations, including Consumer Duty.
• You will play an important role in producing insight, MI and reporting, enabling informed decision making and supporting strong governance.
• Role Responsibilities
• How you'll spend your time…
• Supporting client journey definition and evolution
• Support the development and ongoing maintenance of the end-to-end client journey framework, including journey maps for priority client types and identification of "moments that matter".
• Document current-state and target-state journeys, capturing handoffs, pain points and dependencies across Client Management, Sales and operational teams.
• Maintain a central repository of journey artefacts, ensuring accuracy, version control and accessibility.
• Help monitor market trends, peer practices and evolving client expectations, providing structured insights to support continuous improvement.

About Ameriprise

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