Key Account Excellence Investigation Analyst

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Skills you'll use

What you'll do

• 1. Act as the primary point of contact for Key account, addressing their needs and concerns for all topics related GxP matters, Globally
• 2. Build and maintain strong, trust-based relationships with dedicated Key Account on GXP topics.
• 3. Attend and scheduled recurrent meetings with the clients in order to advise them on the follow up of each open topic on GxP matters.
• 4. Act as Key Accounts Excellence Investigation Writer, if needed, for Dedicated Key Account
• (Issue Reporter, Lead Investigator)
• 5. Able to write a detailed and structured investigations through data collection, collaboration, interviews and analysis to determine root causes to ensure Key Account and Marken timelines are met in compliance with Marken's procedures and Client's requirements documentation.
• 6. Act as reviewers of all investigations related the scope of Key Account associated to their scope of work.
• 7. Work with the functional areas to identify the root cause and determine appropriate preventive and corrective action to prevent recurrence.
• 8. Follow up and make sure to maintain the compliance of all tasks assigned to key account investigations, globally.
• 9. Perform, if needed, Effectiveness checks required for the associated investigations written.

Who can apply

• 2+ years of relevant experience working in a Technical Writer, Customer Experience, Quality Assurance role
• 2+ years of relevant experience working in technical writing, excellence operational, Strategic Account
• Associate degree and/or equivalent university
• degree/ certifications.
• Strong written and
• excellent verbal communication skills are required. Ability to read and comprehend complex subjects.
• Organized, methodical and efficient approach to work.
• Strong typing and computer skills, including
• efficiency using Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluent in English

About UPS

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