Manager_L2 IP Networking

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Skills you'll use

What you'll do

• Incident Management & Service Restoration
• Act as the technical resolution point for major incidents and critical core network outages.
• Take end-to-end ownership of incidents until full service restoration is achieved.
• Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains.
• Provide Level 2 escalation support to Network Operations Centre (NOC), Service Operations, Engineering teams, and customers.
• Lead technical bridge calls during critical incidents and provide regular communication updates to stakeholders.
• Ensure compliance with incident management, escalation, and communication processes.
• Conduct post-incident reviews, root cause analysis (RCA), and corrective action planning.
• Identify recurring issues and drive long-term problem resolution initiatives.
• Customer & Stakeholder Management

Who can apply

• 6 to 8+ years of experience within Telecom, ISP, or Service Provider environments.
• Strong background in Network Operations, Incident Management, and Service Assurance.
• Demonstrated experience managing customer-facing technical escalations.
• Extensive experience troubleshooting multi-vendor IP/MPLS networks.
• Technical Expertise

About Vodafone Intelligent Solutions (VOIS)

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