Regional Service Centre Incharge (Jewellery)

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Skills you'll use

What you'll do

• Manage all service centre and service network requirements across the region.
• Ensure quality, timely delivery, and cost-effective execution of jewellery repairs and modifications.
• Drive modification services in the region through effective processes and achieve revenue targets.
• Own regional service performance on TAT, quality, revenue, and service-related initiatives.
• Lead recruitment and skill development of store-based Karigars.
• Roll out service programs and continuous improvement initiatives across the network.
• Manage service vendors, including onboarding, performance, lead times, payments, and material reconciliation.
• Collaborate with internal teams such as Commercial, Systems, and Technical Services for seamless execution and process improvements.
• Monitor product quality issues, provide feedback to manufacturing teams, and support preventive actions.
• Oversee Regional Service Centre operations, inventory management, and implementation of lean practices.

Who can apply

• Drive customer service excellence across the regional jewellery network by ensuring efficient after-sales service, expanding service access, enhancing customer satisfaction, and improving operational effectiveness.

About Titan

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