Sr. Success Manager (EMEA Shift)

About this role

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Skills you'll use

What you'll do

• Sr. Success Manager (EMEA Shift)
• Sprinklr’s Customer Organization focuses on four strong pillars of Client Experience, Operational Excellence, Profitable Growth and Team & Culture.
• Sprinklr’s Customer Success Manager align highly skilled expertise, thought leadership and program management, and unlock the deepest level of partnership with customers. With a bias towards action and ability to deliver organizational-wide impact, the CSM strategizes and executes on a plan how the customer can do things differently and better using Sprinklr.
• The CSM develops a deep understanding of the customer’s business, processes, teams and technical architectures (tech stacks), to prescribe use of Sprinklr products and features to solve high level business challenges and resolve organizational inefficiencies. The CSM’s advanced mastery of Sprinklr’s product and solutions is paired with domain and industry expertise, business acumen, and exceptional communication and program management skills, positioning the CSM to take a consultative approach in informing and actioning on partnership strategy plans

Who can apply

• Minimum of 6-8 years' experience in Customer Success, Technical Account management, Technology Consulting, or Technology Solutions Development.
• Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions, working across multiple lines of business to deliver organization-wide impact, often breaking through legacy silos.
• Ability to analyze customer’s usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations, plan and path to solutions.
• Demonstrated experience and/or knowledge of marketing automation technologies, or contact center technologies digital transformation, AI solutions, market research and insights, business analytics, emerging technologies, and data management platforms and technology.
• Strong program management experience overseeing large, cross-functional teams to ensure timely execution of deliverables.
• Proven ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features.
• Interest in continuously learning and advancing understanding of tech industry, customer experience technologies, technology platforms and solutions, AI advancement, and trends with top global brands
• We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

Perks & benefits

About Sprinklr

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