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NTT DATA

Technical Specialist

Job · Full-timeIn OfficeBengaluru1-2 years1 opening

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About this role

NTT DATA is hiring for Technical Specialist in Bengaluru. This opening was published by NTT DATA on their official careers board (Workday) on 7 September 2026 and was confirmed live on 14 September 2026. Job details • Company: NTT DATA • Role: Technical Specialist • Location: Bengaluru (as listed…

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Skills you'll use

RecruitmentCommunicationCustomer ServiceNetworking

What you'll do

Maintains the support process and ensures that requests for support are handled according to the procedures.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents and follow up until incident is resolved.
Provides service recovery, following resolution of incidents.

Who can apply

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Professional level Certification in Different Networking Technologies Like , Juniper, Fortinet such as JNCIE , FCSS or FCX

About NTT DATA

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can…

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