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Novartis Healthcare

Customer Support Executive

Job · Full-timeHybridSiliguri, West Bengal0–2 years1 openingImmediate / Rolling

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Featured

Featured Government Job — IBPS PO 2026

Nationwide bank officer recruitment — apply before the last date

IBPS — Institute of Banking Personnel Selection

Probationary Officer (PO / MT)

CRP PO/MT-XVI

Vacancies: 6,715
Last date to apply: 21 Jul 2026
Salary starting from: ₹48,480 / month

Prelims on 22–23 Aug 2026 · Graduates in any discipline are eligible · Approx. in-hand ₹57,000 – ₹60,000 in-hand.

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About this role

Start your professional career with Novartis Healthcare in Siliguri as a Customer Support Executive. This full-time role is built for freshers and candidates with 0–2 years of experience who want responsibility and growth from day one. As a Customer Support Executive, you will work alongside…

Skills you'll use

CommunicationCustomer SupportCRMProblem SolvingEmail EtiquettePatienceMS ExcelMultitasking

What you'll do

Handle customer queries via calls, chat and email
Resolve issues and escalate when needed
Log interactions accurately in the CRM
Maintain high customer-satisfaction scores
Collaborate with the team, document your work and act on feedback

Who can apply

Bachelor’s degree / diploma in a relevant field (freshers welcome)
Working knowledge of Communication, Customer Support, CRM, Problem Solving
0–2 years of experience (fresh graduates encouraged to apply)
Strong communication, ownership and a problem-solving mindset
Based in or willing to relocate to Siliguri, West Bengal (or remote where applicable)

Perks & benefits

Paid leavesModern tools & collaborative cultureCompetitive salaryPerformance incentivesHealth insuranceStructured onboarding & mentorship

Interview & selection process

4 rounds — typical selection flow for this role:

1Application Screening — the Novartis Healthcare recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Siliguri.
2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
4Second Interview — a deeper discussion with the team lead / hiring manager on real scenarios and problem solving.
5HR Discussion — a conversation about your goals, availability, expectations and the offer with Novartis Healthcare.

About Novartis Healthcare

Novartis Healthcare is a pharmaceuticals and life sciences organisation with an active presence in India and a track record of hiring and developing young talent. The team believes the best way to grow people is by doing real work, so new joiners are given genuine ownership from the start. Working…

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