Knowledge Managment Analyst

About this role

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Skills you'll use

What you'll do

• Domain governance and standards: Reinforce knowledge management standards and best practices within the domain. Ensure every critical knowledge asset has clearly assigned subject matter experts. Lead quarterly Steward reviews to assess domain knowledge health.
• Knowledge lifecycle accountability: Own lifecycle checkpoints (creation, validation, review cadence, archival). Trigger SME review cycles and ensure timely updates. Maintain domain-level visibility into lifecycle compliance.
• Intake, Triage and Prioritization: Manage centralized intake for knowledge requests and updates. Assess business impact, urgency, and dependencies. Route requests to appropriate SMEs. Prevent unnecessary or redundant content creation.
• Cross Functional Alignment: Own coordination of SME input for content updates, validation, and final approval. Partner with Product, Service Operations, Learning and other identified stakeholders across the enterprise to align knowledge with workflows and operating models.
• System, Process Management: Ensure initiative-driven changes are reflected accurately and timely within the Knowledge Management System. Identify obsolete, duplicate, or conflicting content and drive resolution. Proactively surface systemic content risks or structural gaps and recommend corrective action. Partner with leaders and associates across the business to promote usage and adoption of AI-enabled tooling and Knowledge Management System.
• Measurement and Continuous Improvement: Maintain Steward dashboard tracking for domain knowledge health. Monitor usage, engagement, and feedback trends (AI and data-informed guidance). Recommend improvement opportunities in structure, taxonomy, or governance. Report domain health insights in governance reviews to leadership.

Who can apply

• You are that unique sizzle of personality and professional expertise who loves what you do and inspires others! You are more than your resume. You are a combination of the experiences you have had in your community, the successes you’ve gained over your career, and the lessons you’ve learned along the way. You’re also a blend of references from your favorite TV show, the tattoo you got with your best friend, and your favorite karaoke song.

About LE100 Zelis Healthcare India

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