Analyst II - Operations Support

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Skills you'll use

What you'll do

• Coordinate day-to-day client incident management activities.
• Track, escalate, and follow up on incidents to ensure timely resolution.
• Maintain accurate incident documentation, status updates, and action items.
• Support root cause analysis and identify recurring issues or process gaps.
• Create and maintain reports, dashboards, and incident performance metrics.
• Communicate clearly with technical and non-technical stakeholders.
• Contribute to process improvement and operational efficiency initiatives.

Who can apply

• 3-4 years of experience in incident management, client operations, client support, service delivery, or process improvement.
• Strong written and verbal communication skills in English.
• Ability to manage multiple priorities in fast-paced or high-pressure situations.
• Strong analytical, problem-solving, and stakeholder management skills.
• Comfort working with ticketing systems, reports, dashboards, and process documentation.
• Proactive mindset with a strong focus on continuous improvement.

About LE100 Zelis Healthcare India

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