HR Benefits Specialist ( Shared services )

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Skills you'll use

What you'll do

• Administer benefit programs across Americas, including medical, dental, vision, life and disability insurance, retirement and pension programs, wellness programs, employee assistance programs, and country-specific benefits.
• Manage benefit enrollment, changes, dependent updates, and terminations, while processing employee requests within established service level agreements (SLAs).
• Act as the first point of contact for employee questions related to benefits, leave, HR policies, eligibility, coverage, enrollment requirements, and benefit procedures; research and resolve complex inquiries through the HR Help Desk.
• Support administration of parental, medical, vacation, statutory, and country-specific leave programs, ensuring alignment with local labor regulations and company policies.
• Liaise with external benefit providers, brokers, insurers, and third-party administrators; monitor vendor performance and follow up on unresolved employee issues.
• Partner with Payroll, HR Business Partners, Total Rewards, and regional HR teams to ensure accurate benefit data, deductions, employee lifecycle transactions, documentation, reporting, and compliance.
• Identify opportunities to improve employee experience and operational efficiency, and contribute to HR process improvements, automation, knowledge articles, SOPs, training materials, and HR transformation or system enhancement projects.
• Required Qualifications
• 3–5 years of experience in HR Operations, Benefits Administration, or Shared Services.
• Experience supporting employees and HR processes across multiple countries in Americas.

Who can apply

• 3–5 years of experience in HR Operations, Benefits Administration, or Shared Services.
• Experience supporting employees and HR processes across multiple countries in Americas.
• Strong understanding of benefits administration processes and employee support/case management.
• Experience working with HRIS systems; Oracle HCM experience is preferred.
• Strong verbal and written communication skills with a customer-service-oriented approach.

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