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ICICI Bank

Customer Support Executive

Job · Full-timeIn OfficeMapusa, Goa, India1-3 years17K/mo2 openingsImmediate / Rolling

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About this role

ICICI Bank is hiring a Customer Support Executive in Mapusa, Goa. This is a full-time opportunity for motivated professionals who want to grow their career while supporting customers and resolving queries. You will join an experienced team, own real responsibilities from day one, and contribute…

Skills you'll use

CommunicationCRMProblem SolvingTicketing SystemsCustomer SupportEmpathyMS OfficeActive ListeningMultitaskingPatience

What you'll do

Respond to customer queries across channels
Resolve issues and escalate where needed
Maintain accurate records in the CRM
Track satisfaction and follow up proactively
Coordinate with internal teams to solve problems
Document work clearly and act on feedback

Who can apply

Relevant experience or strong fundamentals in Operations
Working knowledge of Communication, CRM, Problem Solving, Ticketing Systems
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Mapusa, Goa

Perks & benefits

Competitive SalaryHealth InsuranceLearning & DevelopmentCareer GrowthPerformance IncentivesProfessional Work Culture

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Customer Support Executive role.
2Round 2 — Skills / Technical Interview: assessment of your Communication, CRM, Problem Solving and hands-on experience relevant to Operations.
3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at ICICI Bank.
4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About ICICI Bank

About ICICI Bank ICICI Bank is a well-established organisation in the Banking sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, ICICI Bank brings together experienced professionals who value collaboration, integrity and…

Visit ICICI Bank’s official website ↗

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