Customer Support Executive

About this role

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Skills you'll use

What you'll do

• Respond to customer queries across channels
• Resolve issues and escalate where needed
• Maintain accurate records in the CRM
• Track satisfaction and follow up proactively
• Coordinate with internal teams to solve problems
• Document work clearly and act on feedback

Who can apply

• Relevant experience or strong fundamentals in Operations
• Working knowledge of Communication, CRM, Problem Solving, Ticketing Systems
• Strong communication skills and a proactive attitude
• Ability to work in a team and meet deadlines
• Based in or open to working from Mapusa, Goa

Perks & benefits

Interview & selection process

4 rounds — typical selection flow for this role:

1. 1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Customer Support Executive role.
2. 2Round 2 — Skills / Technical Interview: assessment of your Communication, CRM, Problem Solving and hands-on experience relevant to Operations.
3. 3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at Fortune Hotels (ITC).
4. 4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About Fortune Hotels (ITC)

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