Senior Analyst- Skills and learning operation

About this role

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Skills you'll use

What you'll do

• Learning Administration & Analytics (≈50%)
• Manage end-to-end learning administration activities across SuccessFactors Learning (including myLearning/myLesson) and Degreed/Blend LXP platforms.
• Configure and maintain LMS entities including items, curricula, assessments, instructors, user accounts, and user access, ensuring data integrity and compliance with standards.
• Execute learning assignments, removals, completions, governance transactions, and bulk learning operations (including connector files) with high accuracy and adherence to defined SLAs and quality criteria.
• Support deployment and lifecycle management of digital learning content, including multilingual course launches, external learning offerings, and Global Mandatory learning modules; provide hyper care and handle related learner queries.
• Own service tickets in ServiceNow for training administration activities, ensuring timely resolution of learner and stakeholder requests and effective management.
• Create, maintain, and enhance reports and dashboards (e.g., compliance, periodic and customized reports) via myLearning, ServiceNow, and GLMS ODS report views to provide actionable insights to business units and leadership.
• Support quality assurance, release testing, and validation activities across learning technologies, integrations, and governance transaction processes.
• Monitor automation and bot performance, identify operational risks/issues, and coordinate resolution with technical teams; record and track learning history through standardized processes
• Governance, Operations & Delivery Excellence (≈50%)

Who can apply

• Embed learner-centric design principles and design thinking methodologies to enhance usability, engagement, and effectiveness of learning journeys and pathways.
• Gather and incorporate learner and stakeholder feedback (e.g., via 5Di or equivalent frameworks) to continuously improve learning experiences and service quality.
• Optimize content structuring, tagging, and user journeys within learning platforms to make learning more discoverable and intuitive.
• Stay updated on emerging trends in digital learning, including AI in L&D, and recommend practical applications for Skills & Learning Operations.
• Provide consultations to business stakeholders for setting up learning journeys for new joiners, tool access, and other onboarding needs; partner with global stakeholders to improve processes and operational efficiency.
• People Leadership & Community Support
• Upskill Training Coordinator (TC) teams to enable businesses to be more self-sufficient in managing their learning operations.
• Assist the TC community with daily queries and organize / facilitate regular TC drop-in sessions to share updates, best practices, and guidance.

About GSK

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