Operational Excellence Project Senior Analyst - C12 - CHENNAI

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Skills you'll use

What you'll do

• Process Design & Transformation Execution
• Lead and support process improvement initiatives that drive operational efficiency, service enhancements, and measurable business outcomes.
• Apply process engineering methodologies to analyze current-state processes, identify improvement opportunities, and design future-state solutions.
• Execute complex projects and workstreams while ensuring alignment with business objectives, timelines, and governance requirements.
• Partner with cross-functional teams to document, optimize, and standardize processes and operating procedures.
• Innovation & Continuous Improvement
• Identify opportunities to improve business performance through process simplification, automation, and operational efficiencies.
• Support the evaluation and implementation of innovative solutions that enhance customer, employee, and operational outcomes.
• Utilize available Artificial Intelligence (AI) and Machine Learning (ML) capabilities to analyze data, identify insights, and support process improvement initiatives.
• Contribute to the development of scalable and sustainable operating models that improve organizational effectiveness.

Who can apply

• 5-8 years of experience in process engineering, business transformation, operational excellence, project management, financial planning and analysis, or a related discipline.
• Demonstrated experience leading process improvement and transformation initiatives with measurable business results.
• Experience managing multiple concurrent projects and priorities in a dynamic environment.
• Broad understanding of end-to-end business processes and shared services operations is preferred.
• Project Leadership & Execution
• Proven ability to independently manage projects or major workstreams from planning through implementation.
• Experience coordinating cross-functional stakeholders and driving execution against defined objectives and timelines.
• Ability to navigate ambiguity, assess priorities, and make sound recommendations.
• Communication & Stakeholder Management
• Strong verbal, written, and presentation skills with the ability to communicate effectively across organizational levels.

About Citi

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