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Cigna

IT Service Manager - Cigna Healthcare

Job · Full-timeIn OfficeBengaluru5-6 years1 opening

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About this role

Cigna is hiring for IT Service Manager - Cigna Healthcare in Bengaluru. This opening was published by Cigna on their official careers board (Workday) on 4 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Cigna • Role: IT Service Manager - Cigna Healthcare •…

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Skills you'll use

ServiceNowStakeholder ManagementCommunication

What you'll do

As the Head of Service Management & Operational Readiness, you will lead the International Health (IH) Technology Service Management function supporting the Production Support operating model. You will be accountable for embedding consistent service management practices across operational readiness, service performance, problem management, and change enablement.
You will lead a specialist team and work closely with technology and business stakeholders to ensure new and changed services transition into support with the appropriate ownership, governance, documentation, monitoring, and operational controls in place. Success in this role requires balancing governance discipline with practical delivery and sustainable operational outcomes.

Who can apply

Leadership and people development
Stakeholder management and influencing
Communication and presentation skills
Strategic thinking and decision-making
Collaboration and relationship building
Coaching and mentoring
Continuous improvement mindset
Technical / Functional Skills
IT Service Management (ITSM)
Operational readiness and service transition

Perks & benefits

Competitive salary and comprehensive benefits package.Multicultural and hybrid working environment with opportunities to collaborate across global teams.Private Medical Insurance and Employee Wellbeing Benefits that support you and your family.Educational Development Program to help you continue learning and growing throughout your career.Opportunity to lead service management maturity initiatives that improve operational effectiveness and support business-critical healthcare technology services at a global scale.

About Cigna

About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized…

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