Claims Supervisor

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Skills you'll use

What you'll do

• The Claims Supervisor will lead a team responsible for accurate and timely processing of healthcare claims (professional/institutional) while ensuring adherence to client policies, regulatory requirements, and internal quality standards. This role focuses on daily operations management, team performance, quality/compliance, production attainment, people leadership, and continuous improvement across claims processing workflows.

Who can apply

• 5–6 years of experience in International Healthcare Claims Operations (payer/TPA/provider revenue cycle claims teams supporting payer processes).
• Minimum 3–4 years in a lead/team supervisor/team lead.
• Strong understanding of claims concepts: adjudication flow, denials, adjustments, benefits/eligibility basics.
• Ability to interpret SOPs, apply judgement, and drive operational discipline.
• Excellent communication (verbal/written), stakeholder management, and people leadership skills.
• Strong working knowledge of MS Office (Excel, PowerPoint); comfort with dashboards and trackers.

About Cigna

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