Systems Administrator II

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Skills you'll use

What you'll do

• Monitor ticket queue and IM channels
• Monitor and participate in managing systems and infrastructure
• Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.
• Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary
• Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.
• Provide out of business hours support for any scheduled time sensitive upgrades
• Provide 24/7 on-call support for critical system’s outages
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Who can apply

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Comfortable with building and managing various servers

About Astreya Consultancy India Private

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