Network Engineer-Senior Executive-Bangalore

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Skills you'll use

What you'll do

• Initiate diagnostics and perform proactive analysis for network faults and alarms.
• Carry out root cause analysis to identify and address underlying network issues.
• Support day-to-day network operations through fault and change management aligned to ITIL standards.
• Take ownership of incidents throughout their lifecycle, ensuring adherence to defined SLAs.
• Coordinate with Level 2 engineers, internal resolver groups, vendors, and third parties for timely resolution.
• Escalate incidents appropriately based on business impact and service criticality.
• Provide regular, clear updates to customers during incidents and escalations, including participation in bridge calls.
• Manage multiple incidents simultaneously, ensuring effective queue management and prioritisation.
• Adhere strictly to defined operational processes with a focus on zero process deviations and missed escalations.

Who can apply

• An engineering graduate (BE/BTech) with a solid technical background in networking.CCNA certified, with at least one year of experience in a Network Operations Centre or similar technical support role.
• Experienced in routing protocols such as OSPF, BGP, EIGRP, and IS-IS, as well as LAN switching concepts including VLANs, trunking, and STP.
• Familiar with WAN technologies such as HDLC, PPP, ISDN, Frame Relay, and ATM, with hands-on exposure preferred.
• Knowledge of MPLS fundamentals is advantageous, with CCNP considered an added benefit.
• A confident communicator with strong customer-handling skills and fluent spoken and written English.
• Able to remain calm under pressure, multitask effectively, and apply a logical, methodical approach to troubleshooting.
• A collaborative team member who adapts quickly to changing situations and is motivated by continuous learning and growth.
• Not a perfect fit?
• Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

About Vodafone Intelligent Solutions (VOIS)

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