Network Engineer-Senior Executive-Bangalore

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Skills you'll use

What you'll do

• Perform proactive analysis, incident triage, and initial diagnostics for service requests and network-related issues.
• Support day-to-day Change Management and Fault Management activities in line with ITIL best practices.
• Take ownership of service requests throughout the lifecycle and ensure adherence to agreed service level agreements.
• Coordinate with technical support teams, vendors, and third-party partners for issue resolution and service request implementation.
• Escalate incidents appropriately based on business impact and operational priorities.
• Provide regular updates to customers regarding the progress of incidents, requests, and restoration activities.
• Participate in customer bridge calls and troubleshooting discussions to ensure effective communication and coordination.
• Manage multiple service requests simultaneously whilst maintaining service quality and responsiveness.
• Ensure compliance with operational processes, governance frameworks, and quality standards.
• Contribute to maintaining high levels of customer satisfaction through effective issue management and communication.

Who can apply

• Degree in Engineering (BE/BTech) or a related technical discipline.
• CCNA certification or equivalent networking knowledge is desirable.
• Approximately one year of experience in a Network Operations Centre (NOC) or technical support environment.
• Knowledge of routing protocols including OSPF, BGP, EIGRP, and IS-IS.
• Understanding of LAN switching technologies, including VLANs, Trunking, STP and PVST.
• Familiarity with WAN technologies such as ATM, Frame Relay, ISDN, HDLC and PPP.
• Exposure to MPLS fundamentals, including LDP, TDP and Traffic Engineering, is advantageous.
• Strong troubleshooting and analytical skills with a logical and methodical approach.
• Excellent verbal and written communication skills in English.
• Demonstrated ability to work effectively in a customer-facing environment.

About Vodafone Intelligent Solutions (VOIS)

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