upGrad

Customer Support Executive

Job · Full-timeHybridBhopal, Madhya Pradesh0–2 years5 openingsImmediate / Rolling

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Featured Government Job — IBPS PO 2026

Nationwide bank officer recruitment — apply before the last date

IBPS — Institute of Banking Personnel Selection

Probationary Officer (PO / MT)

CRP PO/MT-XVI

Vacancies: 6,715
Last date to apply: 21 Jul 2026
Salary starting from: ₹48,480 / month

Prelims on 22–23 Aug 2026 · Graduates in any discipline are eligible · Approx. in-hand ₹57,000 – ₹60,000 in-hand.

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About this role

Start your professional career with upGrad in Bhopal as a Customer Support Executive. This full-time role is built for freshers and candidates with 0–2 years of experience who want responsibility and growth from day one. As a Customer Support Executive, you will work alongside experienced…

Skills you'll use

CommunicationCustomer SupportCRMProblem SolvingEmail EtiquettePatienceMS ExcelMultitasking

What you'll do

Handle customer queries via calls, chat and email
Resolve issues and escalate when needed
Log interactions accurately in the CRM
Maintain high customer-satisfaction scores
Collaborate with the team, document your work and act on feedback

Who can apply

Bachelor’s degree / diploma in a relevant field (freshers welcome)
Working knowledge of Communication, Customer Support, CRM, Problem Solving
0–2 years of experience (fresh graduates encouraged to apply)
Strong communication, ownership and a problem-solving mindset
Based in or willing to relocate to Bhopal, Madhya Pradesh (or remote where applicable)

Perks & benefits

Health insuranceStructured onboarding & mentorshipLearning & certification supportClear career growth & internal mobilityPaid leavesModern tools & collaborative culture

Interview & selection process

4 rounds — typical selection flow for this role:

1Application Screening — the upGrad recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Bhopal.
2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
4Second Interview — a deeper discussion with the team lead / hiring manager on real scenarios and problem solving.
5HR Discussion — a conversation about your goals, availability, expectations and the offer with upGrad.

About upGrad

upGrad is a edtech and education organisation with an active presence in India and a track record of hiring and developing young talent. The team believes the best way to grow people is by doing real work, so new joiners are given genuine ownership from the start. Working here means being close to…

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