MakeMyTrip

Guest Relations Executive

Job · Full-timeIn OfficePorvorim, Goa, India1-3 years21K/mo2 openingsImmediate / Rolling

About this role

MakeMyTrip has an exciting opening for a Guest Relations Executive in Porvorim, Goa. This full-time position is ideal for candidates who enjoy delivering memorable guest experiences and want to make a real impact. You will take ownership of key deliverables, collaborate across teams, and develop…

Skills you'll use

Guest RelationsCommunicationHospitality StandardsComplaint HandlingCoordinationPMSInterpersonal SkillsMultilingual (a plus)EmpathyAttention to Detail

What you'll do

Welcome guests and personalise their stay
Handle guest feedback, requests and complaints
Coordinate special arrangements and celebrations
Liaise between guests and hotel departments
Gather and act on guest satisfaction feedback
Document work clearly and act on feedback

Who can apply

Relevant experience or strong fundamentals in Hospitality
Working knowledge of Guest Relations, Communication, Hospitality Standards, Complaint Handling
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Porvorim, Goa

Perks & benefits

Competitive SalaryHealth InsuranceLearning & DevelopmentCareer GrowthPerformance IncentivesProfessional Work Culture

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Guest Relations Executive role.
2Round 2 — Skills / Technical Interview: assessment of your Guest Relations, Communication, Hospitality Standards and hands-on experience relevant to Hospitality.
3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at MakeMyTrip.
4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About MakeMyTrip

About MakeMyTrip MakeMyTrip is a well-established organisation in the Travel & Tourism sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, MakeMyTrip brings together experienced professionals who value collaboration, integrity…

Visit MakeMyTrip’s official website ↗

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