ITC Hotels

Guest Relations Executive

Job · Full-timeIn OfficePonda, Goa, India3-6 years21K/mo4 openingsImmediate / Rolling

About this role

ITC Hotels is hiring a Guest Relations Executive in Ponda, Goa. This is a full-time opportunity for motivated professionals who want to grow their career while delivering memorable guest experiences. You will join an experienced team, own real responsibilities from day one, and contribute directly…

Skills you'll use

Guest RelationsCommunicationHospitality StandardsComplaint HandlingCoordinationPMSInterpersonal SkillsMultilingual (a plus)EmpathyAttention to Detail

What you'll do

Welcome guests and personalise their stay
Handle guest feedback, requests and complaints
Coordinate special arrangements and celebrations
Liaise between guests and hotel departments
Gather and act on guest satisfaction feedback
Document work clearly and act on feedback

Who can apply

Relevant experience or strong fundamentals in Hospitality
Working knowledge of Guest Relations, Communication, Hospitality Standards, Complaint Handling
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Ponda, Goa

Perks & benefits

Competitive SalaryHealth InsuranceLearning & DevelopmentCareer GrowthPerformance IncentivesProfessional Work Culture

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Guest Relations Executive role.
2Round 2 — Skills / Technical Interview: assessment of your Guest Relations, Communication, Hospitality Standards and hands-on experience relevant to Hospitality.
3Round 3 — Managerial / Panel Round: discussion of past work, problem-solving and how you would perform in this role at ITC Hotels.
4Round 4 — HR Discussion: role expectations, compensation, notice period and offer.

About ITC Hotels

About ITC Hotels ITC Hotels is a well-established organisation in the Hospitality sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, ITC Hotels brings together experienced professionals who value collaboration, integrity and…

Visit ITC Hotels’s official website ↗

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