Deputy Manager- Tekline

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Skills you'll use

What you'll do

• Responsibilities & Key Deliverables
• TEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance.
• Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems
• Failure Root cause analysis and share information with upstream teams for product improvements
• Enhance technical capabilities of dealer personnel
• Dealership audit on technical aspects
• Ensuring smooth new product launches from technical support side

Who can apply

• Masters of Engineering; Bachelor of Engineering; Masters of Engineering in Mechanical; Masters of Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile
• General Experience
• Strong Technical knowledge on Automobiles, Quick Response, Good electrical & electronics knowledge and strong analytical abilities. Passionate about troubleshooting.
• Data analytics, Root cause analysis, Prioritization , Good Communication skills (written and spoken) Hand holding and capability building
• Conflict Management, Assertiveness, Team Management, People Management skills, Negotiation skills
• Critical Experience

About Mahindra Group

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