Sales Enablement Specialist-Deputy Manager-Bangalore
About this role
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Skills you'll use
What you'll do
- Review and validate order information received from sales teams.
- Coordinate with support teams to facilitate efficient order delivery and issue resolution.
- Liaise with stakeholders across the sales process to ensure activities are completed within agreed service levels.
- Support a customer-centric experience by ensuring queries and issues are addressed effectively.
- Provide operational support to Sales and Delivery Operations teams when required.
- Submit account and material creation requests and process clean orders within designated business systems.
- Maintain systems with accurate and up-to-date information.
- Conduct quality checks and contribute to operational excellence initiatives.
- Support process improvement, simplification, and data validation activities, including sales commission-related checks.
Who can apply
- Knowledge of commercial operations and sales support processes.
- Understanding of telecommunications industry trends, drivers, and Vodafone Business products and services.
- Experience in a sales support, customer-facing, or technology/telecommunications environment.
- Strong written and verbal communication skills with the ability to explain solutions clearly.
- Effective problem-solving skills with a proactive and collaborative approach.
- Strong attention to detail and stakeholder coordination capability.
- Proficiency in Microsoft Office 365 applications, including Excel and PowerPoint.
- Exposure to Power Apps is advantageous.
- Knowledge of telecom operations, order-to-cash processes, customer journey mapping, and customer excellence principles.
- Not a perfect fit?
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