Mobile Service Assurance Engineer - BangaloreVOIS

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Skills you'll use

What you'll do

• Proactively monitor mobile service alarms, investigate service degradation, and initiate actions to reduce customer impact.
• Investigate, triage, and progress mobile network faults raised through Customer Operations and internal ticketing systems.
• Manage incidents throughout their lifecycle, including diagnosis, impact assessment, prioritisation, escalation, and resolution tracking.
• Maintain ownership of assigned incidents and ensure progression in line with agreed service levels and operational expectations.
• Collaborate with second-line support teams, engineering functions, and external vendors to resolve complex technical issues.
• Escalate incidents appropriately when resolution cannot be achieved within MSAT, ensuring clear accountability and follow-through.
• Provide accurate and timely updates in fault management platforms and operational reporting tools.
• Support rapid service recovery by identifying and driving required restoration activities.
• Identify recurring fault trends and contribute to continuous improvement initiatives across operational processes.
• Maintain operational documentation and support knowledge sharing to improve consistency, efficiency, and service quality.

Who can apply

• 2+ years of experience in telecommunications, network operations, service assurance, or a related technical environment.
• Experience monitoring, analysing, and responding to mobile service alarms to identify service degradation and customer impact.
• Good understanding of GSM, LTE, and 5G technologies.
• Knowledge of mobile network architecture across RAN and Core domains, including eNodeB/gNodeB, MME/AMF, SGW/PGW/UPF, and IMS.
• Understanding of end-to-end voice, data, and messaging service flows.
• Awareness of network signalling, protocols, and interfaces including Diameter, GTP-C/U, SIP, SS7, HTTP/2, PFCP, SBA/SBI interfaces, S1, S5/S8, N1-N4, SGi/N6, and IMS.
• Understanding of Single Packet Core (SPC) and 5G Core architecture, including control and user plane separation.
• Experience using fault and ticket management tools such as NETSCOUT, Mycom, Remedy, Netcool, or equivalent platforms.
• Understanding of incident management practices within SLA-driven operational environments.
• Strong analytical and troubleshooting skills, with the ability to correlate issues across multiple network domains.

About Vodafone Intelligent Solutions (VOIS)

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